Cancellation Policy

• We require 24 hours in order to cancel or reschedule
  an appointment with no charge.
• Any appointments cancelled or rescheduled less that
  24 hours before will be charged the full amount.
• Clients who no-show or late cancel (same-day cancellation)
  will be charged in full.
• Last-minute cancellations cannot be refunded
  or used as credit.

Late Arrival

• Please note that arriving late to your appointment may
  result in a shorter session.
• Clients who are over 15 minutes late will be asked
  to reschedule their appointment, and will be charged in full.
• Additionally, clients who consistently late-cancel may
  ultimately be unable to make future appointments altogether.
• We kindly request your understanding that we value and
  respect the time of all individuals, including yourself,
  your therapist, and other clients present.

Credit Card Information

• Upon booking, you will be asked for a valid
  credit card number to hold the appointment time.
• Due to our 24 hour cancellation policy,
  we require that all clients keep a card on file.
• Your card will not be immediately charged upon booking.
• You may use this card at checkout after
  your treatment or pay with any other valid payment forms.

First Time Client

• Please arrive 10min ahead of your appointment time
  for filling out an intake form and an initial consultation.
• During the consultation, discuss what you would like
  our therapist to focus on and let them know your current
  conditions or concerns
  so we can get the most of our sessions.
• Please note that payment will be required prior to the session for first-time clients. Thank you for your understanding.

Sexual Misconduct

• Zenshin Bodyworks Tokyo will operate a zero tolerance policy
  for any form of sexual harassment in the workplace,
  treat
  all incidents seriously and promptly investigate all allegations
  of sexual harassment.
• If any sexual misconduct takes place, your session will be
  terminated immediately and we will not take any further
  appointments.
• Sexual harassment may include but is not limited to:
  • Unwelcome physical contact including kissing or
    inappropriate touching
  • Physical violence
  • The use of job-related threats or rewards to solicit
    sexual favors
  • Comments on a practitioner's appearance, age,
    private life etc.
  • Sexual comments, stories and jokes
  • Sending sexually explicit messages
    (by phone, email or texts)